Alkxndr LLC is committed to providing customers with a superior shopping experience. If you have any questions about your purchased items, we offer a clear return process to protect your rights. Please read the following carefully before returning any items.
- Return Request Period
You can submit a return request within 30 days of receiving the item. After this period, we will not be able to process return requests. - Return Conditions
The item should be in its original condition, unused and undamaged;
The accompanying packaging, accessories, and instructions should be complete;
Return requests must be submitted via our customer service email address and confirmed.
- Return Process
Contact customer service via email at sariah@alkxndrr.com, providing order information and the reason for the return;
After confirmation, customer service will provide you with return authorization and a return address;
Securely package the item and return it to the designated address;
After receiving and inspecting the item, we will process your refund within 5–7 business days.
- Return Shipping Costs
Unless the product has a quality issue or the wrong item was sent, return shipping costs are the responsibility of the customer. - Refund Method
Refunds will be processed via the original payment method. The processing time may vary depending on the payment channel, generally 5–10 business days. - Return Address
Please send the returned item to the following address:
Alkxndr LLC
Recipient: SARIAH / ALSOBROOK
1617 Sugar Creek Cir
Nashville, TN 37214 - Special Circumstances
Returns or refunds may not be supported in the following situations:
Exceeding the return application period;
The product’s condition does not meet the return requirements;
Abnormal situations caused by failure to follow the procedure.
- Contact Information
For any questions or assistance, please contact:
sariah@alkxndrr.com