RETURN TERMS

Alkxndr LLC is committed to providing customers with a superior shopping experience. If you have any questions about your purchased items, we offer a clear return process to protect your rights. Please read the following carefully before returning any items.

1. Return Request Period
   You can submit a return request within 30 days of receiving the item. After this period, we will not be able to process return requests.
2. Return Conditions

The item should be in its original condition, unused and undamaged;

The accompanying packaging, accessories, and instructions should be complete;

Return requests must be submitted via our customer service email address and confirmed.

3. Return Process

Contact customer service via email at sariah@alkxndrr.com, providing order information and the reason for the return;

After confirmation, customer service will provide you with return authorization and a return address;

Securely package the item and return it to the designated address;

After receiving and inspecting the item, we will process your refund within 5–7 business days.

4. Return Shipping Costs
   Unless the product has a quality issue or the wrong item was sent, return shipping costs are the responsibility of the customer.
5. Refund Method
   Refunds will be processed via the original payment method. The processing time may vary depending on the payment channel, generally 5–10 business days.
6. Return Address
   Please send the returned item to the following address:
   Alkxndr LLC
   Recipient: SARIAH / ALSOBROOK
   1617 Sugar Creek Cir
   Nashville, TN 37214
7. Special Circumstances
   Returns or refunds may not be supported in the following situations:

Exceeding the return application period;

The product’s condition does not meet the return requirements;

Abnormal situations caused by failure to follow the procedure.

8. Contact Information
   For any questions or assistance, please contact:
   sariah@alkxndrr.com