- How to place an order?
You can directly select items, add them to your cart, and complete the checkout process on the website. If you encounter any problems during the order process, please contact us via email.
- Where will order confirmation and shipping notifications be sent?
After placing your order, order confirmation and shipping notifications will be sent to the email address you provide. Please ensure your email address is accurate.
- How long does order processing take?
We typically process orders within 1–2 business days to ensure prompt shipping.
- How long does shipping take?
Standard shipping time is 3–7 business days (within the United States), depending on the delivery area and courier service.
- How can I track my order?
After shipment, we will provide a tracking number. You can check the delivery status through the courier company’s website or your order information.
- Can I change my order or shipping address?
You can contact customer service via email to modify information before your order ships; the shipping address cannot be changed after the order has shipped.
- How do I request a return?
Within 30 days of receiving the goods, please submit a return request via email to sariah@alkxndrr.com.
We will provide return authorization and address instructions.
- Who bears the return shipping costs?
Unless there is a quality issue with the product or the wrong item was sent, the customer is responsible for the return shipping costs.
- How long does a refund take?
After receiving and inspecting the returned goods, we generally process refunds within 5–7 business days. The arrival time may vary depending on the payment method, generally 5–10 business days.
- What if the goods are damaged in transit?
If the goods are damaged in transit, please contact us promptly via email to sariah@alkxndrr.com.
We will assist with claims or reshipment.
- How to contact customer service?
For any questions or concerns, please contact us via email: sariah@alkxndrr.com